Frequently Asked Questions
About Asia Air Ambulance
How can I get in touch with you?
You can contact Asia Air Ambulance offices 24 hours a day, seven days a week by telephone, fax and email or by visiting us on the Internet.
Telephone: +66 8989 6 9000
Fax: +66 8989 7 9000
Email:
Website: http://www.asiaairambulance.com
What are the services you offer?
We offer a number of emergency medical transport and international patient transfer services, including Air Ambulance Transport, Critical Care Ground Transportation by Land Ambulance and Commercial Medical Escort.
Our fully licensed, certified and highly experienced personnel include ACLS-trained physicians, nurses, respiratory therapists and paramedics dedicated to safely transporting patients that require urgent medical care.
Getting Started
What is an air ambulance?
An air ambulance is a dedicated aircraft for patient transport with specialized medical equipment onboard, staffed with specialized medical personnel.
Does my patient need an air ambulance?
If your patient is unable to sit upright aboard commercial aircraft or requires specialized critical care staff or equipment, then an air ambulance is recommended.
Are you able to move my patient?
We are able to move most patients once they have been stabilized in a hospital, though continued medical care is still required.
What is my responsibility/checklist for the trip?
Once we are provided with patient information, including their destination medical facility, our chief flight nurse will arrange all patient flight details including:
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Reviewing patient information
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Contacting the destination medical facility for an up-to-date medical report
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Consulting the medical director and assigning appropriate medical staff
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Arranging or confirming the receiving medical facility information
How does the service operate?
Asia Air Ambulance provides bed-to-bed service for patients requiring medical transfer, including ground transportation, for individual patients and their families, as well as medical transfer services for hospitals and insurance companies.
What is bedside-to-bedside transport?
Also referred to as "bed-to-bed" service, our medical crew arrives at the patient's bedside at the sending medical facility and travels with them to the airport, accompanying them on the flight and traveling with them to the receiving medical facility. Once the patient is received at the destination medical facility, transfer of care is complete.
Money Matters
How much is the service fee?
All costs and related fees are included in the quoted price which is generally provided in either Canadian Dollars (CAD) or US Dollars (USD), however, if other currency quotes are required, we can also provide such conversions upon direct request.
How is the service fee calculated?
Our quotes are all-inclusive, meaning they cover all expenses and fees, including aircraft mileage, flight crew, medical consults, landing fees, ground ambulance transportation, and taxes.
Who pays for your services?
Typically, hospitals and/or insurers, as well as private individuals and their families use and pay for our services.
Air Ambulance/Aircraft Questions
What is your safety record?
Asia Air Ambulance has a perfect safety record. We have never had any type of aircraft incident or accident.
Are you a broker?
No. Asia Air Ambulance is an owner/operator and utilizes its dedicated air ambulances for medical transport.
Medical Personnel/Equipment Questions
What kind of service can I expect from your medical personnel?
At Asia Air Ambulance, quality of care is our first priority. Our staff is professional, knowledgeable and caring, with training in critical care and flight physiology, to provide the best medical care possible during all phases of patient transport.
Do you have a Medical Director or Supervisor?
Asia Air Ambulance has a full-time Medical Director available 24 hours a day, seven days a week. In addition, we also have a full-time chief flight nurse, who reviews and closely tracks all flights.
What is the type of equipment that you use?
We employ state-of-the-art medical equipment for patient care, including:
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Blood pressure cuffs
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Bottled oxygen
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Traction splints
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Scoop stretchers
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Aircraft stretchers
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Cardiac monitor
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Defibrillator
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Incubation equipment
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Ventilator
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I.V. fluids and infusion pumps
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Portable/mounted suction units
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Medications as required (basic, emergency and critical care)
Transport/Logistics